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Stop Error 0x0000003E 0x03E and
0x0000007E 0x07E BSOD in newer Vista computers due to possible KB973879
update problems.
There have been a lot of Vista computers that have had Blue screen
errors shortly after they were purchased and updated with the KB973879
update. I have only seen a few in the last year or so but I have had
this issue before. It would appear that the update effects some
computers by causing a 0x0000003E or 0x0000007E BSOD error. Most of the
computers would seem to be HP or Compaq so it may be related to an issue
with one of the chipsets being used or maybe even a BIOS chip.
Whatever the common link, the result is still the same. A Blue
Screen error. Sometimes the computer just restarts over and over and you
dont know its got this error. If you come across a computer that just
reboots start the computer and hit the F8 key till you get a black and
white screen that give you startup choices. Pick the choice that
prevents your computer from rebooting on error and let the computer
finish starting. If it has an error it will stop and you will be able to
read the error.
Here are the only ways that have been found by me and others I know:
A: If you can get to the Windows Desktop in normal mode
Click Start
Click Control panel
Click Programs and Features
Click on view installed updates (on the left side)
Find the KB973879 update
Click uninstall
Restart the computer when prompted.
This will uninstall the update temporarily.
B: If you cant get to Windows normally
Start the computer then start tapping the F8 key
When you get to the startup menu use the arrow keys on the keyboard and
pick safe mode
Follow the uninstall features above and uninstall the update
C: System restore method
Hit the F8 key at startup to get to the startup menu
using the arrow keys on your keyboard, pick the repair choice at the top
of the screen
Windows will go through a couple of prompts about language and it will
check your startup
When Windows gets to the repair choices pick system restore It may take
a couple of minutes before the system restore comes up but when it does,
follow the prompts and pick a restore point a day or two before the
problem started. If you have installed any software after the date you
choose you will have to reinstall the software
D: Reinstall Windows from scratch.
If you continue to get the update, you may have to turn off automatic
updates. This is a last resort till this update issue has been taken
care of.
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